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Terms of Service

Last updated: August 2026

Welcome to Private Transfers Australia. By accessing our website and booking our services, you agree to be bound by these Terms of Service.

Booking Conditions

All bookings are subject to vehicle availability. A quote does not constitute a confirmed booking until payment or specific arrangements have been finalised.

Cancellations and Refunds

Cancellations made within 24 hours of the scheduled pickup time may be subject to a cancellation fee. Please review your specific booking confirmation for exact cancellation terms.

Passenger Responsibilities

Passengers are responsible for ensuring they provide accurate pickup and drop-off information, including flight details for airport transfers.

Contact Us

If you have questions regarding these terms, please contact us at privatetransfersaustralia@gmail.com.

Clear service guarantees

  • Up to 60 minutes of complimentary airport waiting time for flight pickups.
  • Incoming flights are monitored to help coordinate airport pickup timing.
  • Australian road tolls are included in the confirmed quote.
  • Meet-and-greet and child seats are available when requested and confirmed during booking.

Driver standards

Drivers are selected against police background checks, required commercial passenger-transport accreditation, applicable licensing and insurance requirements, and local route knowledge. These standards support a professional, informed and safety-conscious journey.